Legal Notice
LEGAL NOTICE AND GENERAL BOOKING CONDITIONS
1. LEGAL INFORMATION AND OWNERSHIP (LSSI-CE) In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), users are informed that the owner of this website and the commercialization of the accommodations is:
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Owner: Costa Golf Rentals S.L.
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VAT ID (NIF): B44663409
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Registered Office: C.C. Club Golf n.9, Urbanización Guadalmina Alta, 29678 San Pedro de Alcántara, Marbella (MÁLAGA).
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Company Registration Details: Registered in the Mercantile Registry of Málaga, Volume [Fill in], Folio [Fill in], Sheet [Fill in].
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Contact: info@costagolfrentals.es | +34 682 32 60 29
Access and use of this website imply acceptance of these conditions.
2. WEBSITE TERMS OF USE AND INTELLECTUAL PROPERTY Access and use of this website grant the condition of User and imply full acceptance of these conditions.
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Appropriate Use: The User agrees to make lawful and appropriate use of the website, refraining from making false or fraudulent bookings, introducing computer viruses, or using the portal for illegal purposes.
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Intellectual Property: All contents of the website (texts, photographs of the accommodations, logos, graphic design, software, and source code) are the exclusive property of Costa Golf Rentals S.L. or third parties who have authorized their use. Unauthorized reproduction, distribution, or modification of any element of this website is expressly prohibited.
3. PRIVACY AND DATA PROTECTION (GDPR) Costa Golf Rentals S.L. guarantees compliance with current personal data protection regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights, as well as any other applicable regulations. Personal data provided by users will be processed for the purpose of managing bookings, answering queries, providing contracted services, complying with applicable legal obligations, and maintaining the commercial relationship with clients. Furthermore, when the user has given express consent or there is a legal basis that allows it, Costa Golf Rentals S.L. may send commercial communications related to its services, promotions, available accommodations, real estate investment opportunities, and other activities developed by the company. The processing of personal data will be carried out confidentially and adopting the necessary technical and organizational measures to guarantee its security. For detailed information on the processing of personal data, purposes, legitimacy, recipients, international transfers, retention periods, and the exercise of rights, the user may consult the Privacy Policy available on this website.
4. BOOKING CONDITIONS, PAYMENT POLICY, AND CANCELLATIONS The booking will be confirmed once the corresponding payment has been received and the confirmation has been sent by Costa Golf Rentals S.L. Costa Golf Rentals reserves the right to reject any booking request when there are reasonable grounds to do so. The published prices include exclusively the concepts expressly indicated in each accommodation. As this is the booking of tourist accommodations and/or short stays for specific dates, the contracting process will be governed by the following economic conditions:
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Payment Methods: Payments are accepted via Visa and Mastercard credit/debit cards, through a secure payment gateway.
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Payment Conditions: To confirm the booking, the User must pay 100% of the total amount at the time of confirmation.
5. CANCELLATION AND REFUND POLICY
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Exception to the Right of Withdrawal: In accordance with Article 103.l) of Royal Legislative Decree 1/2007, of November 16 (General Law for the Defense of Consumers and Users), the User is informed that the 14-day right of withdrawal does not apply to contracts for the provision of accommodation services for purposes other than residential use, as they provide for a specific date or period of execution.
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Cancellation Procedure: To request the cancellation of a booking, the guest must expressly communicate it by sending an email to info@costagolfrentals.es or by calling +34 682 32 60 29, indicating the booking reference and the cardholder's details.
All bookings must be paid in full at the time of confirmation. Given that properties are removed from the market for the reserved dates and administrative and operational costs are generated from the moment of contracting, the following cancellation conditions will apply:
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Cancellations communicated through official channels more than 30 days prior to the arrival date will be entitled to a full refund of the amounts paid.
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Cancellations communicated 30 days or less prior to the arrival date will not be entitled to any refund.
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In the event of a guest no-show, no refund will be issued.
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Booking Modifications: Any request to modify dates will be subject to availability and express acceptance by Costa Golf Rentals S.L., with no obligation to accept changes once the booking is confirmed.
6. SECURITY DEPOSIT SYSTEM To guarantee the correct use and conservation of the accommodation, as well as compliance with these conditions, the guest must pay a security deposit equivalent to 30% of the total booking amount. The security deposit will be charged at the time of booking confirmation along with the amount corresponding to the stay. The security deposit is not part of the accommodation price and is intended to cover possible damages, losses, breaches of the property's rules, extraordinary cleaning expenses, or any other damage caused during the stay. Once the stay is over, Costa Golf Rentals S.L. will inspect the accommodation and its inventory. In the absence of incidents, the deposit will be refunded within a maximum period of 15 working days from the departure date. In the event of damages, losses, missing inventory items, or breaches of these conditions, Costa Golf Rentals S.L. may retain the security deposit wholly or partially, notifying the guest of the applied concepts and providing, where appropriate, the corresponding supporting documentation. If the amount of the damages or losses caused exceeds the amount of the security deposit, the guest will be responsible for paying the outstanding difference.
7. RULES OF USE, DAMAGES, LOSSES, AND PENALTIES To ensure a pleasant stay and respect for neighbors and homeowners' associations, guests must comply with the following rules:
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Smoking inside the property is prohibited.
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The consumption of drugs or illegal substances is prohibited.
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Hosting parties or events is prohibited.
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It is not permitted to host or invite people other than those registered in the booking.
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Guests must respect community rules and avoid making noise or causing disturbances to neighbors and residents.
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Air conditioning, heating, and other electrical appliances must be turned off when the property is unoccupied.
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The admission of pets is subject to prior authorization by Costa Golf Rentals S.L. and may incur additional surcharges. The pet owner will be responsible for any damage, defect, extraordinary dirt, or harm caused by the animal during the stay. Pets may not be left alone in the property for extended periods nor cause disturbances to neighbors or residents.
Failure to comply with any of these rules may result in the immediate termination of the stay, without the right to a refund, as well as the total or partial loss of the security deposit. The guest will be responsible for the correct use and conservation of the accommodation during their stay. Any negligent action will lead to a deduction from the deposit and, if the cost is higher, the charge of the difference. Charges will apply in the following cases:
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Loss of keys and remotes: Minimum charge of €50 to €250 for replacement or lock change.
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Property and furniture damage: Repairs resulting from breakages or defects due to misuse.
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Missing inventory: Deduction for the replacement value as new of stolen or missing items.
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Extraordinary cleaning: Penalty of €100 to €500 if the accommodation is returned in a state of extreme dirtiness or accumulated garbage.
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Smoking indoors: Penalty of €100 for smoke odor removal treatments.
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Towels and household linen: It is strictly prohibited to use towels to remove makeup or for any use that causes permanent stains, damage, or deterioration. The loss, theft, breakage, deterioration, or staining of towels or any household linen supplied in the property will incur a charge of €20 for each affected item.
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Use of the sanitation system: It is strictly prohibited to dispose of wet wipes, sanitary pads, tampons, cotton buds, paper towels, or any items other than toilet paper in the toilets or drains of the property. In the event of a blockage attributable to the breach of this rule, a minimum charge of €200 will apply, without prejudice to passing on the total cost of the repair if it is higher.
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Remotes and control devices: Remote controls for air conditioning, television, parking, garage, gates, alarms, or other devices supplied with the property must remain in the accommodation and be returned to the same place where they were delivered. The loss, theft, or deterioration of any of these devices will incur a charge of €100 for each affected unit.
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Parties and exceeding capacity: These are strictly prohibited. They will imply immediate eviction without the right to a refund and the total loss of the deposit.
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Second set of keys: The request for a second set of keys will be subject to availability. An additional deposit of €50 will be required for each requested set, which will be returned once the keys are handed back in the same condition. Collection and return must be done personally at the offices of Costa Golf Rentals S.L. during regular business hours.
In case of total or partial retention of the security deposit, the guest will receive a communication detailing the applied concepts.
8. INCIDENT COMMUNICATION To guarantee the best experience and resolve issues quickly:
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Check-in Incidents: Any anomaly or lack of cleaning upon entry must be reported within the first 24 hours.
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During the stay: Breakdowns must be reported immediately upon detection.
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After Check-out: Claims must be reported within a reasonable time from the end of the booking. Failure to comply with these deadlines during the stay limits Costa Golf Rentals S.L.'s ability to resolve the problem on-site.
9. CHECK-IN AND CHECK-OUT TIMES
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Check-in: from 16:00 hours.
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Check-out: before 11:00 hours.
Special schedules will be subject to availability and may incur additional surcharges. Services available upon request:
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Early Check-in
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Late Check-in
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Late Check-out Prices will be communicated in advance and are subject to availability.
10. MANDATORY GUEST REGISTRATION All guests must provide the documentation required by Spanish legislation for the mandatory registration of travelers with the competent authorities. Refusal to provide such documentation may result in the cancellation of the booking without the right to a refund.
11. LIABILITY Costa Golf Rentals S.L. shall not be held liable for temporary interruptions of water, electricity, internet, telecommunications, or community services when such incidents are beyond its control. Costa Golf Rentals S.L. shall not be liable for losses, thefts, or damages suffered by guests' personal belongings during their stay. Lost property left in the accommodation will be kept for a maximum period of 30 days from the departure date, provided its preservation is reasonably possible. After this period has elapsed without being claimed, Costa Golf Rentals S.L. may proceed with its disposal without assuming any responsibility. Shipping, collection, or management costs arising from the return of forgotten items will be fully borne by the guest. Furthermore, Costa Golf Rentals S.L. reserves the right, in exceptional circumstances and for reasons beyond its control that prevent the provision of the reserved accommodation, to relocate the guest to an accommodation of similar or higher characteristics. In the event that such relocation is not possible or is not accepted by the guest, Costa Golf Rentals S.L.'s liability will be limited to the full refund of the amounts paid for the booking, with no additional compensation for indirect damages, loss of profit, travel expenses, loss of holidays, or any other damages claimed by the guest.
12. APPLICABLE LAW AND JURISDICTION These conditions shall be governed by Spanish law. For any dispute arising from the interpretation or execution of these conditions, the parties submit to the Courts and Tribunals of Marbella, unless applicable consumer and user regulations establish a different mandatory jurisdiction.